Haven Toronto is a drop-in centre where elder homeless, marginally housed and socially isolated men can feel safe, where they can form and cultivate friendships, and become part of a community.

Our VISION is a safe and just community in which elder homeless men have the opportunity to live a quality, dignified life.

Our MISSION is to be a national leader in services, programs and advocacy for elder homeless men.



Haven Toronto, formerly known as The Good Neighbours’ Club, was founded in 1933 during the Great Depression to help unemployed men. May Birchard, the founder, was a politician and anti-poverty activist. Haven Toronto has had a storied history and has played an integral role in helping elder homeless men in need. In fact, the agency is the only organization in Canada focused on serving elder homeless men age 50 and over.

May Birchard. Founder of Haven Toronto. Helped homeless men in need.

May Birchard


"If you don't have hope, what do you have?"



"Haven is a good name for it. That's what it is, a sanctuary. It doesn't matter if it's Christmas or Thanksgiving, you go by and it's open."


"There are an incredible amount of resources there. Meals for a buck. Clothing. Showers. A housing department. And front-line nurses."


"I started volunteering, helping out in the kitchen, to make me feel useful. It gave me a reason to get up in the morning."


"It's just a great place to go. It's like family. You walk in and you're greeted like a human being."



Counselling and crisis support

Housing support

Nursing and dental care

Barber services

Healthy meals 3 times daily

Emergency clothing

Showers and laundry

Library and computer access


There are thousands of men over the age 50 in shelters in Toronto annually.

Hundreds more sleep outdoors and in precarious accommodations.

The number of seniors who are homeless has doubled in four years.

Haven Toronto is their sanctuary, a place where they can feel at home, where they are always welcome and treated with dignity and respect.


Open every day from 8am to 4pm, Haven Toronto provides the essential services they need for their day-to-day lives.

Haven Toronto provides onsite access to crisis and housing counsellors, on-site nurses, dental hygienists and barbers.


Haven Toronto also provides healthy meals twice daily at 8am and noon, clothing, showers, laundry, recreational amenities and more.


The City asks, if you or someone you know needs street outreach, please call 311. In case of emergency, call 911. More

City maps of downtown drop-in centres.


Our counselling team provides assistance to elderly men who face significant challenges with system navigation and access to services.


Clients can receive support to find appropriate healthcare, mental health and addiction resources and assistance to find housing opportunities.


Outreach services are available to clients who may be isolated and may lack social supports.

Haven Toronto delivers the Crisis Outreach Service for Seniors (COSS) program.


This is in partnerhsip with Woodgreen Community Services, South Riverdale Community Health Centre, Reconnect Community Health Services and LOFT Community Services.


Crisis Outreach Service for Seniors is an on-call mobile crisis intervention and outreach service.

The service is for seniors who have suspected or diagnosed mental health including dementia.  The service offers short-term response 365 days a year from 9am to 5pm.


To make a referral, call the

COSS team at 416-217-2077.


The COSS team makes every effort to connect in-person with the client in the community the same or next day, depending on urgency.


We will achieve our mission by being a client-centric organization that values and promotes:

We are inclusive in practice, encourage and support diversity within our organization, and believe inclusiveness is central to our success and to that of our community.


We are open-minded and respect, acknowledge and celebrate difference.


We engage everyone, as we would want to be treated, with respect, courtesy and dignity.


We work to be good partners to our teammates and stakeholders by fostering trust and engaging in a collaborative, consultative and inclusive manner.


We exhibit and maintain a professional demeanour and attitude at all times as we strive to deliver quality services and realize positive outcomes.


In all we do, we adhere to the highest standards of ethical behaviour.

We value candid communication, openness and transparency.


We are truthful, fair and accurate in action and are consistent and reliable in fulfilling our commitments to internal and external stakeholders.


We represent ourselves genuinely and honestly.


We encourage our team to think and do things differently, seeking ways to pioneer and innovate in order to become a recognized source of thought leadership and advocacy for our clients.


We value solution-focused approaches to problem solving.

Our collective success is built upon these guiding principles. They are the foundation of our commitment to provide services and programs in a respectful, safe environment that enhances the quality of life of elder homeless men in our community.


Our Charity Number is 118941269RR0001.

Canada Revenue Agency Charity Information can be found here.

Multi-Sector Service Accountability Agreement